FAQs
What type of wax are you using for your candles?
All our candles are made with 100% soy wax.
Are any of the products vegan friendly?
All the materials we use are vegan friendly.
What is a wood wick?
A wood wick is a type of wick made with wood, an alternative to the more common cotton wick. It makes a gentle crackling sound when alight.
How long does it take to dispatch my order?
We aim to dispatch your order in 1-3 working days from order receipt.
What courier do you use to ship my order?
We use the tracked postage service of Royal Mail, Evri and Yodel. We share the tracking numbers the customers.
My order was damaged upon receipt. What do I do?
Please email us at info@overdozzecandle.shop asap within 7 working day if a fault is detected. We will arrange to send a replacement item.
I haven't received my order even though the tracking shows 'it was delivery'.
Please check the front area of your house or a shed if you have one as a courier can leave things without informing you sometimes. If you still don't find it, please email us at ash_nk@outlook.com and we will investigate with the courier and arrange to send you a replacement item.
Any Questions?